Customer Support – SPACE SUPPORT

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FAQ
GUIDES

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FAQ
GUIDES

Billing & Prices

How is the commission payment for “Other services from SPACEGOATS shipping provision” and “sum of the difference between net-profit and net-sales to SPACEGOATS” put together?
How does the billing process work at SPACEGOATS?
How does remission work if I terminate my contract with SPACEGOATS?
For every product shipped by SPACEGOATS I have to pay a fee of € 0,50. Do I pay it as a net or gross price?
According to the agreement, I have to pay a fee of €5,00 to SPACEGOATS for each implemented product if I decide to not sign the contract. Do I have to pay for each ASIN or each article?
When will I receive my bonus for recommending a new customer?
How much do you pay me for my products and what is this price composed of?
Why do you pay me this price for my products?
Why am I not allowed to set SPACEGOATS a fixed price but only a flexible RRP for the sales price of my products to Amazon end customers?
How is the selling price of my products I am selling to SPACEGOATS put together?
What does the invoice number look like and what do the digits mean?
What do I have to transfer to SPACEGOATS and what do I have to specify in the bank transfer?
How is the spread amount being calculated?
When do I receive my credit from SPACEGOATS?
Why do I not receive the full amount of credit for all articles I sent to Amazon?
Why are 15% of my payout withheld every month?
How many items do I need to sell in order to qualify for the item fee of 0.32€?
Why do I have to pay a surcharge of €1.00 per item if I over-deliver to SPACEGOATS?
When will I receive my free month from the promotion code?

Packaging & Shipping

Do I have to fill in the package dimensions and the label type?
Should I send my products to Amazon on a pallet instead of a carton box?
Why do I need to take care of the packaging licensing in Germany (myself)?
How do I take care of the packaging licensing (myself)?

Selling on Amazon

How do I create a Lightning Deal with SPACEGOATS?
Do I get back my sales fee in case an item is being returned or undeliverable?
What security do I have with regard to my products and revenues?
Why do you not offer dropshipping?
Under which name will my goods appear on Amazon?
Can I sell books through you?
Can I sell groceries and products in the categories Amazon Fresh/Handmade/Pantry through you?
How high are the costs for shipping by Amazon (FBA fees)?
Am I able to decide where I want my products to be stored? Is it possible to have them stored exclusively in Germany?
What is Amazon Small and Light (S&L) and how does it work with SPACEGOATS?
Do I have to inform SPACEGOATS about the Amazon account currently owning the brand rights?

Amazon PPC

Can SPACEGOATS set up A+ Content and run headline search ads for me?

SPACEGOATS

Do you plan to offer SPACEGOATS services in the USA as well?
Does SPACEGOATS offer a translation service for product listings?

Onboarding

How much and which Seller Central data is available on the Galaxy dashboard?
After signing the contract, do I have to produce additional certificates or documents that otherwise compromise my contract?
What can I do to speed up the onboarding process?
Do I have to fill out the product Excel sheet already with the onboarding document?
Can I choose anything as my customer code?

Codes, Numbers & Registrations

What is included in the packaging licensing bundle?
Where do I need to register my brand?
Do I need EANs or FNSKUs for distribution via SPACEGOATS?
What is the difference between EAN Codes or FNSKUs for my products?
What in the name of the holy goat is an HS Code?

Tax Registration

Why do I need a German VAT ID?
Why do I need a VAT ID and not just a “regular” tax ID?
Where do I have to be registered with the tax office when selling pan-European?

Product Listings

Do I keep my write permission and can I decide which products to set up?
Can I set up my ASINS myself or decide which products are being set up?
Do I have to consider any rules or restrictions regarding the design of the header, description and bullet points in my listing?

Europe-wide Sales

How does Amazon distribute my products in Europe?
Do I have to sell in all countries or is it possible to sell in only one country?
Do I need active listings in all European countries?

Customer Support

How do you take care of customer queries and what happens if you can’t answer a specific question?

Galaxy

Why is the number of sales on the dashboard different from the one in the in the monthly overview?
Can I change my password for the Galaxy?

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Alexanderstraße 23
70184 Stuttgart
Germany

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