Customer Support Archives - SPACE SUPPORT

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Billing & Prices

How is the commission payment for “Other services from SPACEGOATS shipping provision” and “sum of the difference between net-profit and net-sales to SPACEGOATS” put together?
How does the billing process work at SPACEGOATS?
How does remission work if I terminate my contract with SPACEGOATS?
For every product shipped by SPACEGOATS I have to pay a fee of € 0,50. Do I pay it as a net or gross price?
According to the agreement, I have to pay a fee of €5,00 to SPACEGOATS for each implemented product if I decide to not sign the contract. Do I have to pay for each ASIN or each article?
When will I receive my bonus for recommending a new customer?
How much do you pay me for my products and what is this price composed of?
Why do you pay me this price for my products?
Why am I not allowed to set SPACEGOATS a fixed price but only a flexible RRP for the sales price of my products to Amazon end customers?
How is the selling price of my products I am selling to SPACEGOATS put together?
What does the invoice number look like and what do the digits mean?
What do I have to transfer to SPACEGOATS and what do I have to specify in the bank transfer?
How is the difference amount being calculated?
When do I receive my credit from SPACEGOATS?
Why do I not receive the full amount of credit for all articles I sent to Amazon?
Why are 10% of my payout withheld every month?
How many items do I need to sell in order to qualify for the item fee of 0.32€?
Why do I have to pay a surcharge of €1.00 per item if I over-deliver to SPACEGOATS?
When will I receive my free month from the promotion code?

Packaging & Shipping

Do I have to fill in the package dimensions and the label type?
Should I send my products to Amazon on a pallet instead of a carton box?
Why do I need to take care of the packaging licensing in Germany (myself)?
How do I take care of the packaging licensing (myself)?

Selling on Amazon

Do I have to inform SPACEGOATS about the Amazon account currently owning the brand rights?
What is Amazon Small and Light (S&L) and how does it work with SPACEGOATS?
Am I able to decide where I want my products to be stored? Is it possible to have them stored exclusively in Germany?
How high are the costs for shipping by Amazon (FBA fees)?
Can I sell groceries and products in the categories Amazon Fresh/Handmade/Pantry through you?
Can I sell books through you?
Under which name will my goods appear on Amazon?
Why do you not offer dropshipping?
What security do I have with regard to my products and revenues?
Do I get back my sales fee in case an item is being returned or undeliverable?
How do I create a Lightning Deal with SPACEGOATS?

Legal Information

Why does the notice period of the agreement termination extend for me and SPACEGOATS with the increasing duration of the contractual relationship?
What are the agreement annexes 1,2 and 3 for and why can I not view them directly?
Why are there no deadlines for SPACEGOATS to process tickets and service requests set in the agreement?
Where can I find a list of all affiliates? Why are they not listed in the agreement itself?
Who will enforce the claims for compensation against Amazon in case of e.g. loss of goods by Amazon?
Does SPACEGOAT provide a record for all transactions for e.g. Amazon fees, warehouse charges, etc. so I can set them off against taxes?
How can I make sure that you will not disclose any information or data regarding my products to third parties after our contract has ended?
Does SPACEGOATS also distribute products of my competitors?
Am I allowed to distribute my products on other distribution channels by myself or am I only allowed to do it via SPACEGOATS after I’ve signed the contract?
Which conditions do I have to fulfill in order to start working with SPACEGOATS right away?
Through which distribution channels does SPACEGOATS distribute my products?
How do I sign the agreement via SignRequest?
Is the business model of SPACEGOATS a commission business?
Does SPACEGOATS act as a service provider or a licensee?

Amazon PPC

Can SPACEGOATS set up A+ Content and run headline search ads for me?

SPACEGOATS

Does SPACEGOATS offer a translation service for product listings?
Do you plan to offer SPACEGOATS services in the USA as well?

Onboarding

Can I choose anything as my customer code?
Do I have to fill out the product Excel sheet already with the onboarding document?
What can I do to speed up the onboarding process?
After signing the contract, do I have to produce additional certificates or documents that otherwise compromise my contract?
How much and which Seller Central data is available on the Galaxy dashboard?

Codes, Numbers & Registrations

What in the name of the holy goat is an HS Code?
What is the difference between EAN Codes or FNSKUs for my products?
Do I need EANs or FNSKUs for distribution via SPACEGOATS?
Where do I need to register my brand?
What is included in the packaging licensing bundle?

Tax Registration

Where do I have to be registered with the tax office when selling pan-European?
Why do I need a VAT ID and not just a “regular” tax ID?
Why do I need a German VAT ID?

Product Listings

Do I have to consider any rules or restrictions regarding the design of the header, description and bullet points in my listing?
Can I set up my ASINS myself or decide which products are being set up?
Do I keep my write permission and can I decide which products to set up?

Europe-wide Sales

Do I need active listings in all European countries?
Do I have to sell in all countries or is it possible to sell in only one country?
How does Amazon distribute my products in Europe?

Customer Support

How do you take care of customer queries and what happens if you can’t answer a specific question?

Galaxy

Can I change my password for the Galaxy?
Why is the number of sales on the dashboard different from the one in the in the monthly overview?

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