• German
Menu
  • German
  • HOME
  • FAQ
  • GUIDES
Menu
  • HOME
  • FAQ
  • GUIDES
spacegoats.io
Menu
  • HOME
  • FAQ
  • GUIDES
  • German

Billing & Prices

  • How is the commission payment for “Other services from SPACEGOATS shipping provision” and “sum of the difference between net-profit and net-sales to SPACEGOATS” put together?
  • How does the billing process work at SPACEGOATS?
  • How does remission work if I terminate my contract with SPACEGOATS?
  • For every product shipped by SPACEGOATS I have to pay a fee of € 0,50. Do I pay it as a net or gross price?
  • According to the agreement, I have to pay a fee of €5,00 to SPACEGOATS for each implemented product if I decide to not sign the contract. Do I have to pay for each ASIN or each article?
  • When will I receive my bonus for recommending a new customer?
  • How much do you pay me for my products and what is this price composed of?
  • Why do you pay me this price for my products?
  • Why am I not allowed to set SPACEGOATS a fixed price but only a flexible RRP for the sales price of my products to Amazon end customers?
  • How is the selling price of my products I am selling to SPACEGOATS put together?
  • What does the invoice number look like and what do the digits mean?
  • What do I have to transfer to SPACEGOATS and what do I have to specify in the bank transfer?
  • How is the difference amount being calculated?
  • When do I receive my credit from SPACEGOATS?
  • Why do I not receive the full amount of credit for all articles I sent to Amazon?
  • Why are 10% of my payout withheld every month?
  • How many items do I need to sell in order to qualify for the item fee of 0.32€?
  • Why do I have to pay a surcharge of €1.00 per item if I over-deliver to SPACEGOATS?
  • When will I receive my free month from the promotion code?

Packaging & Shipping

  • Do I have to fill in the package dimensions and the label type?
  • Should I send my products to Amazon on a pallet instead of a carton box?
  • Why do I need to take care of the packaging licensing in Germany (myself)?
  • How do I take care of the packaging licensing (myself)?

Selling on Amazon

  • How do I create a Lightning Deal with SPACEGOATS?
  • Do I get back my sales fee in case an item is being returned or undeliverable?
  • What security do I have with regard to my products and revenues?
  • Why do you not offer dropshipping?
  • Under which name will my goods appear on Amazon?
  • Can I sell books through you?
  • Can I sell groceries and products in the categories Amazon Fresh/Handmade/Pantry through you?
  • How high are the costs for shipping by Amazon (FBA fees)?
  • Am I able to decide where I want my products to be stored? Is it possible to have them stored exclusively in Germany?
  • What is Amazon Small and Light (S&L) and how does it work with SPACEGOATS?
  • Do I have to inform SPACEGOATS about the Amazon account currently owning the brand rights?

Legal Information

  • Why does the notice period of the agreement termination extend for me and SPACEGOATS with the increasing duration of the contractual relationship?
  • What are the agreement annexes 1,2 and 3 for and why can I not view them directly?
  • Why are there no deadlines for SPACEGOATS to process tickets and service requests set in the agreement?
  • Where can I find a list of all affiliates? Why are they not listed in the agreement itself?
  • Who will enforce the claims for compensation against Amazon in case of e.g. loss of goods by Amazon?
  • Does SPACEGOAT provide a record for all transactions for e.g. Amazon fees, warehouse charges, etc. so I can set them off against taxes?
  • How can I make sure that you will not disclose any information or data regarding my products to third parties after our contract has ended?
  • Does SPACEGOATS also distribute products of my competitors?
  • Am I allowed to distribute my products on other distribution channels by myself or am I only allowed to do it via SPACEGOATS after I’ve signed the contract?
  • Which conditions do I have to fulfill in order to start working with SPACEGOATS right away?
  • Through which distribution channels does SPACEGOATS distribute my products?
  • How do I sign the agreement via SignRequest?
  • Is the business model of SPACEGOATS a commission business?
  • Does SPACEGOATS act as a service provider or a licensee?

Amazon PPC

  • Can SPACEGOATS set up A+ Content and run headline search ads for me?

SPACEGOATS

  • Do you plan to offer SPACEGOATS services in the USA as well?
  • Does SPACEGOATS offer a translation service for product listings?

Onboarding

  • How much and which Seller Central data is available on the Galaxy dashboard?
  • After signing the contract, do I have to produce additional certificates or documents that otherwise compromise my contract?
  • What can I do to speed up the onboarding process?
  • Do I have to fill out the product Excel sheet already with the onboarding document?
  • Can I choose anything as my customer code?

Codes, Numbers & Registrations

  • What is included in the packaging licensing bundle?
  • Where do I need to register my brand?
  • Do I need EANs or FNSKUs for distribution via SPACEGOATS?
  • What is the difference between EAN Codes or FNSKUs for my products?
  • What in the name of the holy goat is an HS Code?

Tax Registration

  • Why do I need a German VAT ID?
  • Why do I need a VAT ID and not just a “regular” tax ID?
  • Where do I have to be registered with the tax office when selling pan-European?

Product Listings

  • Do I keep my write permission and can I decide which products to set up?
  • Can I set up my ASINS myself or decide which products are being set up?
  • Do I have to consider any rules or restrictions regarding the design of the header, description and bullet points in my listing?

Europe-wide Sales

  • How does Amazon distribute my products in Europe?
  • Do I have to sell in all countries or is it possible to sell in only one country?
  • Do I need active listings in all European countries?

Customer Support

  • How do you take care of customer queries and what happens if you can’t answer a specific question?

Galaxy

  • Why is the number of sales on the dashboard different from the one in the in the monthly overview?
  • Can I change my password for the Galaxy?
  • Home
  • Resources
  • FAQ
  • Customer Support

Customer Support

  • How do you take care of customer queries and what happens if you can’t answer a specific question?

SPACEGOATS GmbH
Alexanderstraße 23
70184 Stuttgart
Germany

Company

  • ABOUT US
  • CAREERS
  • PARTNER
  • REFERRALS
  • GET YOUR PARTNER URL
Menu
  • ABOUT US
  • CAREERS
  • PARTNER
  • REFERRALS
  • GET YOUR PARTNER URL

Community

  • JOIN OUR COMMUNITY
Menu
  • JOIN OUR COMMUNITY

Get our galactic newsletter!

By entering your email, you agree to our Privacy Policy.

© Copyrights owned by spacegoats.io

  • LEGAL NOTICE
  • PRIVACY STATEMENT
Menu
  • LEGAL NOTICE
  • PRIVACY STATEMENT