Onboarding Archives - SPACE SUPPORT

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FAQ
GUIDES

Billing & Prices

When will I receive my free month from the promotion code?
When will I receive my bonus for recommending a new customer?
How much do you pay me for my products and what is this price composed of?
Why do you pay me this price for my products?
Why am I not allowed to set SPACEGOATS a fixed price but only a flexible RRP for the sales price of my products to Amazon end customers?
How is the selling price of the products that I am selling to SPACEGOATS made up?
What does the invoice number look like and what do the digits mean?
What do I have to transfer to SPACEGOATS and what do I have to specify in the bank transfer?
How is the difference amount being calculated?
When do I receive my credit from SPACEGOATS?
Why do I not receive the full amount of credit for all articles I sent to Amazon?
Why are 10% of my payout withheld every month?
How many items do I need to sell in order to qualify for the item fee of 0.32€?
Why do I have to pay a surcharge of €1.00 per item if I over-deliver to SPACEGOATS?
According to the agreement, I have to pay a fee of €5,00 to SPACEGOATS for each implemented product if I decide to not sign the contract. Do I have to pay for each ASIN or each article?
For every product shipped by SPACEGOATS I have to pay a fee of € 0,50. Do I pay it as a net or gross price?
How are remissions accounted for?
How does the billing process work at SPACEGOATS?
How is the commission payment for “Other services from SPACEGOATS shipping provision” and “sum of the difference between net-profit and net-sales to SPACEGOATS” put together?
What happens if DHL or Amazon loses some of my products?
Why is the delivered quantity on my invoice bill different from what I actually delivered to Amazon?
Why am I still receiving bills after I have cancelled my contract?
What do I have to consider when changing the name of my company?
How much does a change of name or an account transfer cost?
Why might I still receive documents with a VAT rate of 16% or 5% in 2021?
How does the Galaxy help me understand my billing?

Codes, Numbers & Registrations

Why do I need to take care of the packaging licensing in Germany (myself)?
How do I take care of the packaging licensing (myself)?
What in the name of the holy goat is an HS Code?
What is the difference between EAN Codes or FNSKUs for my products?
Do I need EANs or FNSKUs for distribution via SPACEGOATS?
Where do I need to register my brand?
Do I need a customs tariff number (TARIC or HS code) for products manufactured in Germany?

End Customer Support

How do you take care of customer queries and what happens if you can’t answer a specific question?

Galaxy & Support

Can I change my password for the Galaxy?
Why is the number of sales on the dashboard different from the one in the in the monthly overview?
Why has my ticket about changing a listing been closed even though the listing is still the same?
What do I do when I get the error message “400 – Bad Request” or “Galaxy down”?
What do the Amazon reports in the Galaxy show?
How does the Galaxy help me understand my billing?
How do I change my email address?

Legal Information

Does SPACEGOATS act as a service provider or a licensee?
Is the business model of SPACEGOATS a commission business?
Through which distribution channels does SPACEGOATS distribute my products?
Which conditions do I have to fulfill in order to start working with SPACEGOATS right away?
Am I allowed to distribute my products on other distribution channels by myself or am I only allowed to do it via SPACEGOATS after I’ve signed the contract?
Does SPACEGOATS also distribute products of my competitors?
How can I make sure that you will not disclose any information or data regarding my products to third parties after our contract has ended?
Does SPACEGOATS provide a record for all transactions for e.g. Amazon fees, warehouse charges, etc. so I can set them off against taxes?
Who will enforce the claims for compensation against Amazon in case of e.g. loss of goods by Amazon?
Where can I find a list of all affiliates? Why are they not listed in the agreement itself?
Why are there no deadlines for SPACEGOATS to process tickets and service requests set in the agreement?
What are the agreement annexes 1,2 and 3 for and why can I not view them directly?
Why does the notice period of the agreement termination extend for me and SPACEGOATS with the increasing duration of the contractual relationship?
Do I need a customs tariff number (TARIC or HS code) for products manufactured in Germany?

Onboarding

Can I choose anything as my customer code?
Do I have to fill out the product Excel sheet already with the onboarding document?
What can I do to speed up the onboarding process?
After signing the contract, do I have to produce additional certificates or documents that otherwise compromise my contract?
How much and which Seller Central data is available on the Galaxy dashboard?

Packaging & Shipping

Do I have to fill in the package dimensions and the label type?
Should I send my products to Amazon on a pallet instead of a carton box?
Why do I need to take care of the packaging licensing in Germany (myself)?
Why do I have to pay a surcharge of €1.00 per item if I over-deliver to SPACEGOATS?
How do I take care of the packaging licensing (myself)?
How do I create a shipping plan with SPACEGOATS?
What happens if I send more or less products than planned to Amazon?
Which product labels can I use for selling with SPACEGOATS?
Why is Amazon sending packages to my return address?
What happens if DHL or Amazon loses some of my products?
Why is the delivered quantity on my invoice bill different from what I actually delivered to Amazon?

PPC, Advertising & Content

Can SPACEGOATS set up A+ Content and run headline search ads for me?
What do the Amazon reports in the Galaxy show?
Which PPC tool do you use and why?
What can I do if a PPC campaign doesn’t take off or gets too little impressions?
How can a money-off-promotion be created?

Product Listings

Does SPACEGOATS offer a translation service for product listings?
Do I have to consider any rules or restrictions regarding the design of the header, description and bullet points in my listing?
Can I set up my ASINS myself or decide which products are being set up?
Do I keep my write permission and can I decide which products to set up?
Why has my ticket about changing a listing been closed even though the listing is still the same?

Selling Across Europe

Do you plan to offer SPACEGOATS services in the USA as well?
Do I need active listings in all European countries?
Do I have to sell in all countries or is it possible to sell in only one country?
How does Amazon distribute my products in Europe?
Do I have to send in products per country or does Amazon automatically distribute my goods across all marketplaces?

Selling on Amazon with SPACEGOATS

Do I have to inform SPACEGOATS about the Amazon account currently owning the brand rights?
What is Amazon Small and Light (S&L) and how does it work with SPACEGOATS?
Am I able to decide where I want my products to be stored? Is it possible to have them stored exclusively in Germany?
Does SPACEGOATS offer a translation service for product listings?
Do you plan to offer SPACEGOATS services in the USA as well?
How high are the costs for shipping by Amazon (FBA fees)?
Can I sell groceries and products in the categories Amazon Fresh/Handmade/Pantry through you?
Can I sell books through you?
Under which name will my goods appear on Amazon?
Why do you not offer dropshipping?
What security do I have with regard to my products and revenues?
Do I get back my sales fee in case an item is being returned or undeliverable?
How do I create a Lightning Deal with SPACEGOATS?
Do I need a customs tariff number (TARIC or HS code) for products manufactured in Germany?
Which product labels can I use for selling with SPACEGOATS?
Why is Amazon sending packages to my return address?

Tax Registration

Where do I have to be registered with the tax office when selling pan-European?
Why do I need a VAT ID and not just a “regular” tax ID?
Why do I need a German VAT ID?

UK Compliance

Why does my merchandise have to go through a compliance check?
What is the procedure for the compliance check?
What costs will accrue for the check?
Which documents do I have to provide?
How long does the compliance check process take?
What products need to be checked?
Do labels of every size and color of the same item have to be checked?

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Onboarding

Can I choose anything as my customer code?
Do I have to fill out the product Excel sheet already with the onboarding document?
What can I do to speed up the onboarding process?
After signing the contract, do I have to produce additional certificates or documents that otherwise compromise my contract?
How much and which Seller Central data is available on the Galaxy dashboard?

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