2-3 weeks but can be expedited for an additional £150 per label.

Galaxy Update to Match the New Accounting System

When will I receive my free month from the promotion code?

When will I receive my bonus for recommending a new customer?

How much do you pay me for my products and what is this price composed of?

Why do you pay me this price for my products?

How is the selling price of the products that I am selling to SPACEGOATS made up?

What does the invoice number look like and what do the digits mean?

What do I have to transfer to SPACEGOATS and what do I have to specify in the bank transfer?

How is the difference amount being calculated?

The Accounting and Billing Process at SPACEGOATS

Invoice Document Numbers at SPACEGOATS

NEW: Monthly Billing Explanation Videos

How does the billing process work at SPACEGOATS?

Why are 10% of my payout withheld every month?

Why am I still receiving bills after I have cancelled my contract?

Why do I not receive the full amount of credit for all articles I sent to Amazon?

What do I have to consider when changing the name of my company?

How much does a change of name or an account transfer cost?

How are remissions accounted for?

Monthly Billing Explanation Videos

Why is the delivered quantity on my credit note different from what I actually delivered to Amazon?

Retail invoicing process

Accounting & Billing

SPACEGOATS in a Nutshell

Do I have to inform SPACEGOATS about the Amazon account currently owning the brand rights?

What is Amazon Small and Light (S&L) and how does it work with SPACEGOATS?

Do you plan to offer SPACEGOATS services in the USA as well?

How high are the costs for shipping by Amazon (FBA fees)?

Can I sell groceries and products in the categories Amazon Fresh/Handmade/Pantry through you?

Can I sell books through you?

Under which name will my goods appear on Amazon?

Why do you not offer dropshipping?

Adding SPACEGOATS to your Brand Registry

Amazon Prep Service: Requirements, Activation and Fees

German Prime Tariffs for DPD Pickup

Use reverse flat file or reverse feed to save and backup your listing data in the Seller Central

Amazon Brand Store: Information, policies, and data submission

A+ / EBC: Information, guidelines and data transmission

What security do I have with regard to my products and revenues?

How do I create a Lightning Deal with SPACEGOATS?

Do I get back my sales fee in case an item is being returned or undeliverable?

Amazon with SPACEGOATS

Guidance on Labelling and Packaging according to CLP or Regulation (EC) 1272/2008

HS codes, commodity codes and customs tariff numbers

Customs & Packaging

Why do I need to take care of the packaging licensing in Germany (myself)?

How do I take care of the packaging licensing (myself)?

What in the name of the holy goat is an HS Code?

What is the difference between EAN Codes or FNSKUs for my products?

Do I need EANs or FNSKUs for distribution via SPACEGOATS?

Where do I need to register my brand?

Do I need a customs tariff number (TARIC or HS code) for products manufactured in Germany?

Codes, Numbers & Registrations

How do you take care of customer queries and what happens if you can’t answer a specific question?

End Customer Support

Why has my ticket about changing a listing been closed even though the listing is still the same?

Why is the number of sales on the dashboard different from the one in the in the monthly overview?

What do I do when I get the error message "400 - Bad Request" or "Galaxy down"?

What do the Amazon reports in the Galaxy show?

How does the Galaxy help me understand my billing?

How do I change my email address?

Galaxy & Support

Is the business model of SPACEGOATS a commission business?

Does SPACEGOATS act as a service provider or a licensee?

Through which distribution channels does SPACEGOATS distribute my products?

Which conditions do I have to fulfill in order to start working with SPACEGOATS right away?

Does SPACEGOATS also distribute products of my competitors?

How can I make sure that you will not disclose any information or data regarding my products to third parties after our contract has ended?

Does SPACEGOATS provide a record for all transactions for e.g. Amazon fees, warehouse charges, etc. so I can set them off against taxes?

Who will enforce the claims for compensation against Amazon in case of e.g. loss of goods by Amazon?

Where can I find a list of all affiliates? Why are they not listed in the agreement itself?

What are the agreement annexes 1,2 and 3 for and why can I not view them directly?

Why are there no deadlines for SPACEGOATS to process tickets and service requests set in the agreement?

Why does the notice period of the agreement termination extend for me and SPACEGOATS with the increasing duration of the contractual relationship?

Legal Information

Can I choose anything as my customer code?

Do I have to fill out the product Excel sheet already with the onboarding document?

What can I do to speed up the onboarding process?

After signing the contract, do I have to produce additional certificates or documents that otherwise compromise my contract?

How much and which Seller Central data is available on the Galaxy dashboard?

How does the check-in work at SPACEGOATS?

Onboarding

Do I have to fill in the package dimensions and the label type?

Should I send my products to Amazon on a pallet instead of a carton box?

Why do I have to pay a surcharge of €1.00 per item if I over-deliver to SPACEGOATS?

How do I create a shipping plan with SPACEGOATS?

What happens if I send more or less products than planned to Amazon?

Which product labels can I use for selling with SPACEGOATS?

Why is Amazon sending packages to my return address?

What happens if DHL or Amazon loses some of my products?

Packaging & Shipping

Can SPACEGOATS set up A+ Content and run headline search ads for me?

Which PPC tool do you use and why?

What can I do if a PPC campaign doesn't take off or gets too little impressions?

How can a money-off-promotion be created?

PPC, Advertising & Content

Do I keep my write permission and can I decide which products to set up?

Can I set up my ASINS myself or decide which products are being set up?

Does SPACEGOATS offer a translation service for product listings?

Do I have to consider any rules or restrictions regarding the design of the header, description and bullet points in my listing?

Product Listings

Do I need active listings in all European countries?

Do I have to sell in all countries or is it possible to sell in only one country?

How does Amazon distribute my products in Europe?

Do I have to send in products per country or does Amazon automatically distribute my goods across all marketplaces?

Selling Across Europe

Where do I have to be registered with the tax office when selling pan-European?

Why do I need a VAT ID and not just a “regular” tax ID?

Why do I need a German VAT ID?

Tax Registration

Why does my merchandise have to go through a compliance check?

What is the procedure for the compliance check?

What costs will accrue for the check?

Which documents do I have to provide?

How long does the compliance check process take?

What products need to be checked?

Do labels of every size and color of the same item have to be checked?

UK Compliance

Who takes care of the import of my goods to the USA?

How can I add kdglobalusa to my Brand Registry?

Why are my German product images displayed on amazon.com?

Who takes care of PPC for amazon.com?

Do I have to register my brand in the USA to start with SPACEGOATS?

Where can I register my trademark for the US market?

What is the launch procedure in the USA? Do I have a contact person?

Can I also sell with SPACEGOATS in Mexico and Canada?

Who assumes liability in the USA?

Do I need a tax number in the USA?

What other costs will I incur?

Why do I have to pay 6.5% (SaaS US package) instead of 4.9% (SaaS Europe package) revenue share for the USA?